Privacy Policy

1. Introduction

CoolAir HVAC ("Company," "we," "us," or "our") operates the CoolAir HVAC website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information in the following ways:

• Personal Information: Name, email address, phone number, address, payment information
• Service Information: Details about HVAC services requested, appointment dates and times
• Technical Information: IP address, browser type, pages visited, time spent on pages
• Photos: Before and after photos of HVAC work (with your consent)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process your bookings and payments
• Send you service-related announcements and updates
• Respond to your inquiries and customer service requests
• Improve our website and services
• Comply with legal obligations

4. California Consumer Privacy Act (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information collected from you
• Opt-out of the sale or sharing of your personal information
• Non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at privacy@coolair-hvac.com with "CCPA Request" in the subject line.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Third-Party Sharing

We do not sell your personal information. We may share your information with:

• Service providers (payment processors, email services)
• Technicians assigned to your service
• Legal authorities when required by law

7. Cookies and Tracking

We use cookies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may affect website functionality.

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

CoolAir HVAC
Email: privacy@coolair-hvac.com
Phone: (555) 123-4567
Address: 123 Main St, California, CA 90000

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.